CXO Roundtable hosted by Tata Tele Business Services

For a CXO, reassessing business priorities is imperative, when COVID-19 situation is constantly changing at a different scale across multiple cities in India

Mumbai, February 2022: Tata Tele Business Services (TTBS), the leading enabler of connectivity and collaboration solutions for businesses in India, hosted its flagship industry forum, CXO Round Table discussion with industry leaders from diverse sectors. The meet focused on a discussion to develop the growth strategy for businesses that makes them digitally agile and future-ready as they follow a hybrid way of working.

The discussion centered on how digitization has altered the way businesses and people used to function. Be a BPO, health sector, insurance, or any other sector, they have to embrace newer ways of digitisation to stay relevant to customers’ requirements and grow amidst the continuing g pandemic. The speakers shared their experience on how they had to re-calibrate the IT infrastructure and re-innovate the entire digitisation processes. The business leaders, CXO & Decision Makers shared their industry stories on business continuity by adopting technologies that facilitated remote working and collaborating with their employees and customers efficiently.

Some of the notable CXO speakers at the event were Anthony Pereira, Vertical Head, Voitekk Softsol; Neha Anand, Prudent Insurance Broker Pvt. Ltd.; Divyakumar Siraslewala, Director, Divya Logistics; Manish Singh, General Manager, Tata Teleservices amongst others.

Sharing his insights, Mr. Anthony Pereira, Vertical Head, Voitekk Softsol, said “Though technology was accessible, adaptability was the biggest challenges as majority of business pursued remote working. Businesses have to push to get the right infrastructure in place that could provide secured access to employees to collaborate and serve the customers effectively.”

Elaborating on the same, Mr. Manish Singh- General Manager, Tata Teleservices said, “The biggest challenge was the customer interaction for the companies where face-to-face customer engagement was critical. However, this is really incredible that SMEs and large enterprise adopted the digital technologies very quickly to maintain business continuity. Cloud solutions and unified communications such as Zoom with its intuitive and secured platforms helped businesses to collaborate with customers and employees in India and globally.”

Some of the key takeaways from the CXO Roundtable:

• Data Security and low downtime is the key to new business.
• Simple User Interface helps the technology to adapt by everyone.
• Digitization and cloud communication is the solution for all transformative technologies.
• Covid 19 has bring the massive change in IT and tech infrastructure of SMEs and made them digitally native.
• Enterprises demand agility, scalability, innovation, reduced cost of ownership with better security are the challenges of better public and hybrid cloud architecture. Smartflow is one of the best products in this category now. It’s ultra- flexible and boosts business communication on the cloud.
• TTBS has collaborated with various vendors to bring solutions for education institutes that required solutions to conduct seamless online classes and to have webinar and webcast services.

Read relevant news: https://smeventure.com/tata-tele-business-services-introduces-smartflo/