Customer centricity is at the core of Wolken values. Wolken focuses on automation, including bots, integrations, and security, from a product features roadmap perspective. ITSM solution bring in value to Business &Wolken Care to enhance customer service experiences.
Enterprises in the digital era look forward to solutions that help them to automate their customer service experience through a single affordable platform and cost effective. To achieve this organizations are providing with innovative features that is technology embedded and simplified with self-service assisted solutions.
Wolken Enterprise Service Desk focuses on automation and developed a world-class product, which has now been implemented at various Fortune 100, 200 & 500 companies. The innovative offering helped organization scale, reduce their cost of operations and improved performances.
Rohan Joshi, co-founder and CEO, and Mr. Sudhir Prabhu, co-founder and CTO have a definitive vision and mission i.e. to build a feature rich and affordable platform for the global markets and help enterprise excel.
According to them, adoption of the latest technology has helped Wolken stay on top of our product game helping us automate, adopt AI & ML and help our customers with better and faster results, reducing the time taken to resolve their customer queries.
Wolken help enterprises automate and optimize their internal and external customer service solutions, using automation and machine learning to become smarter and faster.
Rohan joshi & Sudhir Prabhu says to help businesses increase their agent efficiency, improve customer satisfaction and reduce overall support costs by up to 35% by minimizing the number of Tier 1 support staff.
For growth and success Wolken has strived to be innovative and adopting the newest technology after evaluating its benefit in regard to their products and customers. Their ServiceDesk solutions are fully automated. The company is inclined towards simplifying the ServiceDesk solutions while enriching them with the latest and most innovative features enabled by the latest technology.
Wolken Care to enhance customer service experiences.
With the adaptation of Wolken Enterprise Solutions at various Fortune 500 companies, the organization wanted to ensure that the solution reaches small and mid-sized businesses too, which is a feature-rich, affordable and self-service/assisted solution.
The enterprises have benefitted in a multitude of ways and we wanted to ensure that small and medium businesses moving towards automating their customer service process should also only have the best for their customers.
Wolken Care is a subset of the solution with embedded best practices. It is pre-seeded with master data that may be used by mid to small-size companies. This allows the companies to go live much faster, have a lower total cost, and get the best practices.
Wolken Care is packed with all the features of the enterprise version like Omni channel support, knowledge base, reports and analytics, simplified workflows, smart, automated queues and much more to support building businesses with nothing but the best.
HR Case Management and Customer Service Desk software
When it comes to HR Case management, the multitude of queries varies from company to company, from simple queries about leave policy to complicated questions about payroll calculations. The challenges for the tool include—the privacy of data, assigning cases to the right teams and people, and managing escalations.
Does it need encryption? Is cross-language capability necessary?
Wolken’s HR case management solution is multilingual, with KB translation features and encryption for sensitive data. It’s therefore suited for both small organizations and large global enterprises. The solution also enables case creation for its employee’s right from hiring to retiring. A simple solution that helps companies to navigate and move their HR query resolution from manual to automated and help them save a lot of time in the process.
So far Wolken has addressed the growing demand for the Customer ServiceDesk solution at smaller and mid-sized organizations.
India becomes the third-largest SaaS ecosystem. Wolken Software responding to current trends.
As per the founders Rohan Joshi & Sudhir Prabhu the current SaaS trends include increased security, better and more integrations, super apps, and low to no code capabilities.
Wolken takes security very seriously and is SOC2 Type2 certified. It is also getting Fed Ramp ready.
The company has exposed multiple APIs for third-party applications to consume and integrate with Wolken with utmost ease and at the fastest speed possible.
They are more aligned towards configuration-based implementation, meaning it will not need coding skills to set up or edit Wolken features.
Our customers do not need a support team of coders to make edits to the platform. Non-coders can now make changes with just as much ease with our drag-and-drop functionality. Wolken modules can be used independently, with other Wolken modules, or with third-party apps. We are always on the lookout for new, up-and-coming trends and respond to them as soon as we can to stay ahead in the market.
ITSM solution bring in value to Business.
ITSM is a great use case for SaaS adoption. ITSM takes care of enterprise IT and application processes and enables the employees to perform their business functions with minimal interruption and quick resolution of their issues. From a single-user issue to a company-wide outage, it can all be addressed with ease if you have implemented an ITSM solution. Wolken’s ITSM SaaS solution is easy to implement, easy to use, and brings value to businesses immediately by enabling business users to resolve their cases rapidly.
Wolken automation can work without any manual interventions that enable business functions to be completed instantly. Wolken constantly innovates to bring speed, security, and scale to its solutions.
Wolken Software’s upcoming plans for introducing new products, enhancing customer service and expanding into the global market remains core focus.
To fulfill this vision the company focuses on automation, including bots, integrations, and security, from a product features roadmap perspective. Wolken is always innovating on the technology front and using technologies like Kubernetes, microservices, serverless computing, etc., to improve its customers’ performance, stability, and cost. We are working on making our customer’s life easy by simplifying our product.
Wolken proudly supports all its customers 24*7 for any issue big or small. We are a global company with customers around APAC, North America, and Latin America and we plan on building a larger base in the regions of our presence focusing on expansion in North America says the Cofounders.